About Us

NeonNow
the go-to for customer experience

NeonNow stands out as the leading solutions expert by offering cutting-edge technologies and expert guidance, ensuring that businesses achieve optimal customer experiences.

Globally trusted expertise & partnerships

We make seamless
customer experience effortless

NeonNow (Formerly CloudWave) was founded in 2013 out of a desire to provide customers with a better contact centre experience on emerging new public cloud technology. NeonNow is both an Advanced Tier AWS Partner, and the APAC region's only Twilio Gold Partner.

History

It began with one simple question

How do we use the latest wave of cloud technology to deliver best-in-class customer experiences?

CloudWave began by providing clients with access to cloud communications, and since then, we have consistently grown and expanded our capabilities.

In 2026 CloudWave evolved to become NeonNow as it adopted a AI-first approach to its product and business. Emerging as a global leader in cloud communications, AI-Powered customer experience innovation and consulting.

The values that make our team tick

Collaboration

Partner to create success

• Teamwork – together we work selflessly toward a common goal.
• Innovation – we strive to develop unique & creative solutions for our clients.

Respect

We care deeply AND challenge directly

• Empathy – we are kind, listen to each other’s feelings and respect each other’s rights.
• Authentic – we are honest & straightforward
• Strengths - we admire each other’s qualities & play to our strengths

Ownership

We deliver on what we commit

• Accountable - we take responsibility for our work & ownership of our results
• Mindset - we have a positive attitude by always remaining above the line

Accuracy

We are focused & meticulous

• Focused – we are single-minded in our obsession with quality
• Meticulous – we pay attention to the details because it counts
• Discipline – we have the mental strength to do what needs to be done

Referenceability

We offer customer focus and centricity

• Standards – we take pride delivering to our highest standards
• Effort – we give 100% & help each other to bring out our best
• Client-centric – when our clients win then we win

Building with the world's best technology

NeonNow is built on trusted cloud foundations, so you can launch fast, scale globally, and stay reliable as demand grows.

AWS provides the secure, scalable infrastructure that powers NeonNow. It gives us the performance, resilience, and global reach needed to support high-volume customer conversations and the flexibility to evolve as your requirements change.

Twilio brings proven communications capabilities into the platform, helping NeonNow deliver high-quality voice and messaging experiences. It enables rapid channel enablement and reliable delivery, so your teams can connect with customers consistently, wherever the conversation happens.

NeonNow