Contact Centre

Deliver faster, more consistent service with NeonNow CX

Deliver omnichannel service at scale using AI for smarter routing, faster resolution, and better visibility.

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150+

Active Companies

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A trusted partner for customer-led product companies

Outcomes

Improve every interaction, from first call to resolution

CX is designed to help teams resolve faster, stay consistent, and run smoother operations. Giving agents the support they need in the moment, and leaders the visibility they need to keep improving.

Faster resolution with fewer transfers

Reduce handoffs and repeat contact with smarter routing and clearer call flows, so customers reach the right outcome sooner.

More consistent service with AI support

Help agents stay accurate and on-brand with AI assistance and quicker access to the right information at the moment it matters.

Clear visibility that drives improvement

Give leaders real-time insight into performance, quality, and trends, so teams know what to fix next and keep improving over time.

CX

CX is an AI-first cloud contact centre built to help organisations deliver faster, smarter, and more consistent service across voice and messaging. Delivering rapid time to value to get you started, and able scale as you grow.

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See what AI-first CX looks like in practice

See the platform live and speak with experts who can help you plan a rollout that fits your business.

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Features

Everything you need to run a your contact centre

CX includes the essential contact centre capabilities teams rely on every day, plus the AI and insight needed to keep improving over time.

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IVR, Smart routing and prioritisation

Route by intent, skills, rules, and priority to improve first-contact resolution using AI.

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Telephony

Run voice operations at scale globally with consistent performance and call quality.

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Omni-channel

Voice, Chat, Email, Social, SMS, all in one place for your agents to access.

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Reporting and insights

Track volumes and trends in one operational view, use AI to analyse in real time.

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Integrations

Connect CX to your CRM and service stack to reduce manual work and improve context.

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Governance and controls

Manage access, configuration, and operational standards across teams.

AI-Powered

Help agents resolve faster with AI support

NeonNow IQ supports agents with practical AI that reduces searching, speeds up responses, and improves consistency. It brings the right context, guidance, and next steps into the workflow so agents can focus on the customer, not the tools.

Suggest responses, next-best actions based on customer’s intent

Surface relevant knowledge without leaving the agent workflow

Auto-summarise interactions and reduce after-contact work

Highlight risk signals and escalation cues as conversations unfold

Omnichannel

Consistent CX across voice and messaging

Give customers a smoother experience across channels, with shared context and workflows that help teams resolve faster and stay consistent. CX brings voice and messaging together so customers do not have to repeat themselves, and agents can pick up where the conversation left off.

Keep customer context across channels to reduce repetition

Route interactions using shared rules, intent, and priorities

Single operational view of customer conversations

Improve outcomes with coordinated journeys

Reporting & Insights

Turn interactions into clear, actionable insight

Get the visibility you need to manage performance and improve outcomes. CX helps teams understand what’s driving volume, where journeys break, and what to fix next.

AI powered insights

Track volumes, wait times, missed calls, & handling performance

Identify trends and emerging issues earlier

Support quality improvements with evidence, not guesswork

Proven Technology

The results that speak for themselves

We’ve handled millions of customer interactions for clients all over the world, delivering better customer experiences every time.

241%

Return on Investment following deployment

27

Avg. Seconds saved
handle time per call

2.4m

Avg. calls handled globally in the last year

31%

Saving on legacy subscription & usage costs

Connect CX to the systems you already run

Outreach integrates your existing stack, helping agents work with better context and reducing manual updates across systems.

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Approach

Expert-backed, from launch to optimisation

CX can be deployed quickly off-the-shelf, then refined with expert support to fit your operating model and keep performance moving.

1

Consulting and design

Define journeys, operating model, success measures, and the blueprint for rollout.

2

Delivery and integration

Configure CX, connect systems, enable reporting, test, and prepare teams for launch.

3

Management and support

Keep improving with a structured cadence for optimisation, operational support, and performance uplift over time.

NeonNow

See what AI-first CX looks like in practice

See the platform live and speak with experts who can help you plan a rollout that fits your business.

Talk to expert

Talk to expert

AI assist

in action

Use cases

Built for real contact centre workflows

Whether you run service, support, sales, or collections, CX helps teams handle high volumes with better consistency and clearer outcomes..

Sales

Empower your sales teams with AI-driven insights and seamless communication tools.

Service

Provide fast, personalised, and effective customer support that builds trust, loyalty, and brand advocacy.

Collections

Streamline your collection processes with smart automation and empathetic interactions, improving recovery rates.

Frequently asked questions

Effortlessly launch personalised customer experiences with AI that crafts, designs, and optimises every element for maximum impact.

How quickly can we go live with NeonNow CX?
Can we start out of the box and customise later?
How does NeonNow IQ support the contact centre?
What systems can NeonNow CX integrate with?
What support do we get after go-live?

NeonNow

Bring AI-first CX to your team fast

NeonNow helps teams launch quickly, stay consistent, and keep improving with AI-first customer experience.

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AI-first customer engagement platform, supported by global customer experience experts who deliver and tailor every customer interaction.

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