Polyaire hears every call and acts on what it learns
100%
of calls quality evaluated by AI
Read the story →
Agentic by NeonNow
Customer operations.
Run by humans and AI.
Build AI agents that talk to customers, reason across your business and complete real work, alongside your human workforce.
Roadside Agent
Live 02:14
Talk
Think
Act
I've got a flat tyre and I'm stuck on the M1.
I can help. I've found your membership and your location near exit 34. A technician is on the way.
Work completed by the agent
Membership validated
Location captured from GPS
Incident created
Provider dispatched, ETA sent by SMS
CRM updated
AM
Your team stays in the loop
Handover ready with full context
100+ million
customer interactions handled
31%
average autonomous resolution
220+
enterprise AI agents deployed
Why Agentic
Customers don't need another chatbot.
They need someone to get it done.
NeonNow AI agents talk to your customers, understand what they need and take action across your business, over voice, messaging and digital.
A typical chatbot
My delivery didn't arrive and I need it today.
Sorry to hear that. Here's a link to our delivery FAQ. Is there anything else I can help with?
Answers a question
Customer still has no parcel
Ticket raised for a person to follow up
Customer calls back later
A NeonNow AI agent
My delivery didn't arrive and I need it today.
Found it. Your parcel was misrouted, so I've rebooked it for 2pm today and texted you the tracking link.
Gets it done
Order found and checked
Delivery rebooked in the courier system
Customer sent tracking by SMS
How Agentic works
Talk. Think. Act.
Every NeonNow agent follows the same loop. It talks to your customer, reasons with your context and rules, then does the work inside your systems.
1
Talk
Every channel
Natural conversations with customers wherever they reach you.
Voice
SMS
RCS
Chat
2
Think
Your context
Understands intent, then reasons with your policies, knowledge and customer history.
Context
Policy
Knowledge
Reasoning
3
Act
Where the work gets done
Completes the job inside your business systems, end to end.
CRM
Payments
Bookings
Dispatch
Workflows
AM
JR
SK
Alongside your human workforce
When confidence is low or risk is high, the agent hands over to the right person with the full conversation and next steps attached.
Human handoff built in
Watch the film
Meet NeonNow Agentic.
AI agents that listen, reason and act across every channel, then hand over to your people the moment it matters.
The Agentic film | under 1 min
AI agents that work
alongside humans.
alongside humans.
Ready-made agents
Out-of-the-box agents,
ready to go to work.
Start with a proven agent, connect it to your systems and tailor it to your rules. Pick an agent to see what it does.
Service Agent
Your front door for every enquiry
Roadside Agent
Gets stranded drivers moving again
Collections Agent
Recovers payments with care
Appointment Agent
Books, moves and reminds, 24/7
Outreach Agent
Give it an objective, not a list
Need something else? We'll build a custom agent from one of your workflows.
NeonNow Service Agent
Every industry
Ready to deploy
Your front door for every customer enquiry.
The foundation agent for almost every team. It answers, authenticates and resolves the everyday requests that fill your queues.
Customer
“Can you update the address on my account and tell me where my order is?”
What it handles
Enquiries
Authentication
Order and status checks
Account changes
FAQs
Payments
Bookings
Complaints triage
Escalation
NeonNow Roadside Agent
Roadside assistance
Ready to deploy
It doesn't answer the call. It does the whole job.
From the first word to the updated record, the Roadside Agent runs the complete assistance job, built on NeonNow's work with roadside providers.
Customer
“I've got a flat tyre and I'm stuck on the M1.”
What the agent does, end to end
1
Identifies the customer
→
2
Validates membership
→
3
Captures GPS location
→
4
Understands vehicle and problem
→
5
Checks entitlement
→
6
Creates the incident
→
7
Dispatches a provider
→
8
Sends the ETA
→
9
Follows up
→
10
Updates the CRM
NeonNow Collections Agent
Banking, utilities, telco
Ready to deploy
Recovers payments with care, and within the rules.
Reaches customers, understands their situation and agrees a way forward, while flagging hardship and escalating sensitive cases to your team.
Customer
“I can't pay the full amount this month.”
What the agent does, end to end
1
Contacts the customer
→
2
Authenticates
→
3
Understands circumstances
→
4
Explains the balance
→
5
Collects payment
→
6
Negotiates permitted arrangements
→
7
Records hardship indicators
→
8
Creates a payment plan
→
9
Updates the CRM
→
10
Schedules follow-up
→
11
Escalates sensitive cases
NeonNow Appointment Agent
Cross-industry
Ready to deploy
Books, moves and reminds, around the clock.
Simple to launch with a return you can see. It manages the whole booking lifecycle, inbound and outbound.
Customer
“Can I move my service booking to Thursday morning?”
What the agent does, end to end
1
Checks availability
→
2
Books
→
3
Reschedules
→
4
Cancels
→
5
Sends reminders
→
6
Answers preparation questions
→
7
Rebooks outbound
NeonNow Outreach Agent
Autonomous outreach
Ready to deploy
Give it an objective, not a contact list.
Outreach that thinks for itself. Set the goal and the agent decides who to contact, on which channel, and what to do next.
Objective
Contact the 40,000 customers affected by tonight's outage and find who needs extra help.
How the agent decides, customer by customer
1
SMS
→
2
Response
→
3
Conversation
→
4
Voice call
→
5
Authentication
→
6
Action
→
7
Escalation
Proof
Real AI powered operations.
Proven in production.
See how teams around the world run customer operations with NeonNow, and the results they can show for it.
365Assist puts voice AI on its follow-up calls
~20%
expected cut in outbound calls
Read the story →
Roadside Protect saves US$2.7m a year by automating case handling
US$2.7m
saved every year
Read the story →
10-day build
Give us one workflow.
We'll build your agent
in 10 days.
Pick a real process, like a booking, a status check or a payment. We'll design, build and test the agent with your team, ready to launch.
Your agent build
10 days
1
Day 1
Share one workflow
Tell us the process, the systems it touches and the rules it follows.
2
Days 2 to 8
We build and test it with you
Your agent is configured, connected and tested on real scenarios.
3
Day 10
Ready to launch
Go live on voice and messaging, with your team in the loop.
Safety and control
Automate more work,
without losing control.
Build agents in plain language, keep people in charge and scale across voice and messaging, with guardrails on every action.
No-code agent creation
Describe what you want the agent to do in plain language.
Workflow generation
Agentic turns your description into an executable workflow inside NeonNow.
Voice and messaging coverage
Deploy agents across voice, SMS, RCS and chat, wherever customers reach you.
Universal connectors
Connect the models, tools and knowledge your agents need to complete real tasks.
Guardrails and handoff
Set clear rules for actions and handoff, so automation stays safe and predictable.
Human-in-control escalation
Route to the right person or process when confidence is low or risk is high.
Connect your agents with your everyday tools
Agentic works across your existing stack, so agents complete tasks in the systems your teams already use.
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