Automotive CX built for speed, clarity, & demand

Deliver AI-first customer conversations across voice and messaging for servicing, repairs, and roadside support, with the operational control needed to handle busy periods and time-critical enquiries.

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Seamless integrations with leading CRM tools

Enterprise

When cars are off the road, customers want answers

Automotive service teams deal with high volumes of time-sensitive enquiries across servicing, repairs, parts, warranties, and breakdown support.

Customers often contact multiple times because they cannot get a clear update, they do not know the next step, or they are routed to the wrong place. The result is predictable: longer queues, repeated questions, missed appointments, and frustrated customers.

A modern, AI-first CX approach reduces effort, improves response times, and gives service teams the visibility to keep operations moving..

Why NeonNow

AI-first engagement that keeps customers informed and service teams in control

NeonNow brings together NeonNow CX, Outreach, and NeonNow IQ to help automotive organisations deliver faster service, clearer updates, and more consistent experiences channels.

NeonNow CX unifies customer conversations so service teams can handle enquiries faster and with less repetition.

One experience across voice and messaging with shared context

Clear call flows and routing that reduce transfers and escalation friction

Supervisor tools and operational visibility for day-to-day service management

NeonNow IQ helps agents move faster and stay consistent, while giving leaders insight to improve journeys and reduce avoidable demand.

AI agent assist for faster responses, better knowledge access, and summaries

Quality and trend signals to support coaching and operational improvement

Practical AI that fits real workflows and improves month by month

NeonNow Outreach helps automotive teams send timely, high-volume updates across SMS and email, so customers do not need to call for status.

Appointment reminders, repair status updates, and collection notifications at scale

Real-time delivery visibility so teams can trust what was sent and received

Exportable logs and results to support reporting and review

Government teams need control, consistency, and clear processes across departments and service lines.

Role-based access and operational standards across teams

Clear workflows that support consistent handling and escalation paths

Reporting that highlights drivers, bottlenecks, and improvement opportunities

Driving measurable impact through innovation, intelligence, driving real results for businesses worldwide

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Companies using NeonNow across the world.

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ROI achieved by NeonNow in the first 2 years of use.

Use cases

High-impact workflows for automotive service and support

These are common starting points where AI-first CX delivers quick wins, then expands into broader customer journeys.

Servicing and repair bookings

Reduce call volume and booking friction with smarter routing, clearer flows, and faster answers.

Repair status and parts updates

Send proactive SMS updates for progress, delays, parts arrival, and completion, then reduce inbound follow-up calls.

Roadside and breakdown support

Handle urgent enquiries faster with intent-led routing, clearer triage, and consistent next steps.

Warranty and claims enquiries

Improve consistency with better context, clearer handling paths, and less repetition across teams.

Appointment reminders

Reduce no-shows and rescheduling churn with timely messaging and simple next steps.

Approach

Independent, experienced, and outcome-focused

Our consulting methodology is designed to be both structured and adaptable, ensuring that we can meet the unique needs of each client while driving towards successful outcomes.

This approach allows us to remain flexible in the face of changing circumstances, ensuring that we can pivot and adjust strategies as needed to achieve the best possible results.

Discovery & Alignment

We begin with deep-dive workshops to uncover your business drivers, challenges, and opportunities. Our team works with stakeholders across business, IT, and operations to understand the big picture.

Assessment & Strategy

Using a mix of data analysis, interviews, and audits, we assess your current state, identify capability gaps, and build a future-ready strategy with clear milestones.

Solution Design

We develop detailed architecture, wireframes, and workflow models tailored to your objectives. Every design is tested against scalability, security, user experience, and regulatory compliance.

Validation & Roadmap

Our CTO-led team presents a delivery roadmap with prioritised initiatives, timelines, and budget considerations. We ensure all recommendations are executable and business-aligned.

Real customers, real results

Roadside protect reduced TTA by 32% following NeonNow implementation

“Our agents were solving tech issues instead of solving customer problems. To stay customer-centric, we needed a partner to help us evolve.”

Read story

Randy Stern

Chief Client Officer, Roadside Protect

NeonNow

Bring AI-first CX to your team fast

NeonNow helps teams launch quickly, stay consistent, and keep improving with AI-first customer experience.

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AI-first customer engagement platform, supported by global customer experience experts who deliver and tailor every customer interaction.